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Communication Essentials for Professionals
Course Introduction
Course Introduction (1:24)
Instructor Introduction (0:44)
Lesson 01 - Business Communication
Topic A: Identifying Basic Communication Techniques (0:05)
Business Communication (0:11)
How Communication Works (1:13)
Listening Skills (2:33)
Perception (1:41)
ABC's of Effective Communication (1:20)
Two Types of Communication (1:01)
Communication Methods (0:40)
Topic B: Formal and Informal Communication (0:04)
Formal Communication (0:20)
Formal Communication (Cont.) (0:49)
Informal Communication (0:11)
Informal Communication (Cont.) (0:16)
Lesson 01 Review (0:13)
Lesson 02 - Verbal and Non-verbal Communication
Verbal and Non-verbal Communication (0:18)
Topic A: Describing Verbal and Non-verbal Communication (0:05)
Verbal Communication (0:52)
Non-verbal Communication (0:46)
Non-Communication (2:08)
Topic B: Understanding Body Language (0:04)
Body Language (2:10)
Stationary Features (0:37)
Stationary Features (1:41)
Active Features (0:40)
Topic C: Making Effective Presentations (0:04)
Presentation Basics (0:59)
Four P's of Effective Presentations (1:41)
Types of Presentations (0:14)
Informational Presentations (0:50)
Demonstration Presentations (1:44)
Sales Presentations (1:13)
Presentation Verbal Etiquette (1:34)
Presentation Non-verbal Etiquette (1:50)
Topic D: Fundamentals of Productive Meetings (0:05)
What Makes a Meeting Ineffective? (3:07)
Guidelines for Managing Meetings (1:34)
Levels of a Meeting (0:52)
Guidelines for Participating in Meetings (1:36)
Closing a Meeting (0:44)
Lesson 02 Review (0:20)
Lesson 03 - Written Communication
Three Components of Written Communication (1:09)
Written Communication (0:22)
Key Writing Elements (0:58)
Written Communication Development (1:27)
Constructing Subject Matter (1:40)
Gender in Business Writing (0:29)
Gender -neutral or Gender -equal Phrases (0:26)
Writing Your Document (0:42)
Common Errors that Require Proofreading (3:53)
Proofreading Techniques (1:26)
Lesson 03 Review (0:29)
Lesson 04 - Electronic Communication
Telephone Etiquette (1:35)
Electronic Communication (0:15)
Cell Phone Etiquette (2:25)
Using Conference Calls (2:07)
Voice Mail Etiquette (1:12)
Email Etiquette (1:26)
Email Components (2:46)
Instant Messaging (IM) (0:55)
Inappropriate Use of Email (2:06)
Internet Etiquette (1:50)
Social Media Etiquette (1:56)
Lesson 04 Review (0:23)
Lesson 05 - Communicating with Graphics
Communicating with Graphics (0:13)
Topic A: Creating Graphics for Business Communication (0:06)
Basics of Graphic Communication (0:15)
Know Your Audience (0:36)
Keep it Clear (0:52)
Keep it Simple (0:27)
Keep it Readable (0:52)
Clear, Simple. Readable Bar Charts (0:21)
Topic B: Communicating Static Information (0:07)
Static Information (0:51)
Presenting Static Information (0:44)
Gathering Information (0:38)
Analyzing Information (0:49)
Topic C: Communicating Dynamic Information (0:05)
Dynamic Information (0:26)
Flowcharts (1:09)
Fishbone Diagram (1:01)
Lesson 05 Review (0:34)
Effectively Working for Your Boss
Effectively Working for Your Boss (0:18)
Topic A: Representing Your Boss (0:13)
Anticipating Your Boss's Needs (1:40)
Making Your Boss Look Good (1:49)
Keeping Your Boss Informed (1:38)
Topic B: Communicating Your Boss's Decisions (0:12)
Explain the Decision (1:22)
Handling Feedback (1:16)
Topic C: Supporting Your Boss and Colleagues (0:11)
Characteristics of Effective Teams (1:43)
Strategies for Being Supportive (2:23)
Topic D: Building a Partnership with Your Boss (0:11)
Benefits of Partnering with Your Boss (2:00)
How to Build a Partnership with Your Boss (3:01)
Confronting Your Boss (1:50)
Handling Confrontations with Your Boss (2:29)
Handling Confrontations with Your Boss (Cont.) (1:05)
Lesson 06 Review (0:53)
Closure (0:10)
Course Closure (1:00)
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Topic D: Building a Partnership with Your Boss
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